1. Introduction
Dorjay provides online shopping and delivery services. This Privacy Policy explains the categories of personal information that may be processed when you use our website, mobile application, and related services.
2. Information We May Collect
- Account information: Name, mobile number, email address if provided, account role, and login-related information.
- Order and delivery information: Products ordered, quantities, order history, delivery address, delivery instructions, and order status.
- Verification information: One-time passwords (OTPs) and security records used for mobile-number verification.
- Technical information: Device and browser information, IP addresses, and service logs needed for security and troubleshooting.
- Uploaded content: Photos or files you choose to upload through available features.
- Location information: Delivery locations you provide or location data collected with appropriate permission, where supported.
3. How We May Use Information
We may use information to create and verify accounts, process and fulfill orders, coordinate sellers and delivery riders, provide customer support, protect accounts, prevent fraud, troubleshoot problems, and improve our services. Where promotional messages are sent, applicable consent and communication preferences should be respected.
5. Payment Information
Depending on the payment method, transaction amounts, payment status, and transaction references may be processed. Third-party payment providers may apply their own privacy policies. Never disclose your payment PIN or OTP to anyone.
6. Data Security
We aim to use reasonable technical and organizational safeguards to reduce the risk of unauthorized access, misuse, or loss. However, no internet-based service can guarantee absolute security. Keep your passwords and OTPs confidential.
7. Data Retention
Information may be retained for as long as reasonably necessary to provide services, maintain order records, support security, resolve disputes, and comply with applicable legal requirements. Specific retention periods and deletion procedures should reflect our actual systems and legal obligations.
8. Your Choices and Account Deletion
You may request access to or correction of your information, or request deletion of your account and associated information. We may need to verify requests and retain certain records where required by law or for legitimate operational reasons.
How to request account deletion: Email dorjayweb@gmail.com with the subject “Account Deletion Request”
9. Children's Privacy
Personal information involving children should be handled in accordance with applicable law and any required parental permissions. Parents or guardians may contact us about privacy concerns.
10. Changes to This Policy
We may update this policy when our services, legal requirements, or data practices change. Important changes may be communicated through appropriate channels.
Effective date: December 1, 2026
11. Contact Us
For privacy questions and personal-data requests, contact:
Business: Dorjay
Website: dorjaybd.com
Email: dorjayweb@gmail.com
Phone: 01600622144